Efficiency & Process Improvement

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Open Data & Predictive Analytics

Description: The Innovation Program works with DTS to help provide outreach and awareness regarding open data services. The Program also manages predictive analytics projects. The current project involves developing models for health inspections.

Digitization Toolbox

Description:  Collaborating with county departments to set up digitized toolboxes that can enhance county efficiency by moving old procedures to an online format. Types of tools and examples include collecting online payments and digitizing forms.

Desired Outcome: Continue our digital business evolution by using on‐line platforms to replace electronic submission of paper forms and manual entry and tracking of data submissions:

  • Automate intake, processing and fulfillment
  • Cross‐reference information from different database systems
  • Simplify management and processing of financial transactions with the County

TAD & PIP

Talent Acquisition and Development (TAD)

Status: Complete

Description: Over time many well-meaning regulations and processes have been put in place to ensure that County employees are diverse and hired in a fair manner. However, for many reasons related and unrelated to these process, this has meant that acquiring diverse workforce in a timely manner is a challenge in county government. Current hiring processes have not produced pools of diverse qualified candidates, and many positions take as long as 90 days to fill and potentially qualified internal candidates are often disqualified.

All this is not to say there has been a lack of effort in trying to address these issues. Within their current capabilities, the Office of Human Resources (OHR) has sought to improve the reality and perception of their business processes. Also, a new hiring system (iRecruit) was implemented to digitize/streamline the process. Feedback on this system is mixed, and the data shows that challenges still linger. The current state is still a system that takes too long and lacks diverse pools of candidates.

It is with this in mind that the County Executive has launched the Talent Acquisition and Development (TAD) Initiative. This Initiative will take a fresh, comprehensive look at hiring and staff development processes. The human resources we acquire to serve our residents should reflect the diversity of our community, be hired in a timely manner, and in some cases developed from within. 

Desired Outcome: At its heart this Initiative seeks to take a new look at some of the long held and protected processes for acquiring and developing talent and find new ways of achieving our goals. This will be accomplished by a thorough review of best practices from around the Country as well as assistance from outside experts. Solutions should be implementable through lean, entrepreneurial methods. Solutions requiring a large expenditure of resources (i.e. significant increases in staffing or budget) are not within the scope of the project. Solutions must accept the current budgetary realty created by the economic downturn. The result will be a County government that is more diverse, hires qualified candidates more quickly, and gives its staff more opportunities to advance.

–Procurement Innovation Project (PIP)–

Status: Complete

Description: Across the Country public sector procurement is often seen as a barrier to innovation, does not develop a diverse pool of vendors, and in some cases takes so long that it decreases the likelihood of project success. The layers of regulations and processes that have been created over the years are all well intended, but over time they have either become outdated or possibly ineffective in fulfilling their intended purpose. The current system has failed to sufficiently increase the diversity of the companies with which we do business, but at the same time we have built a process that is viewed as onerous and confusing.

To facilitate a transformation in the way Montgomery County procures goods and services, the County Executive has asked for the creation of an independent Office of Procurement. The Department of General Services has worked hard to improve the reality and perception of procurement processes. They have refined processes and adopted new technologies to assist in addressing these issues. Yet challenges still linger and the end result is still a system that takes too long and lacks diversity. So in planning for the new Office of Procurement, the County Executive is launching the Procurement Innovation Project (PIP) which will be led by the Chief Innovation Officer.

Desired Outcome: At its heart this Initiative seeks to take a new look at some of the long held and protected processes for acquiring goods and services. This will be accomplished by a thorough review of best practices from around the Country as well as assistance from outside experts. A new Office of Procurement will have no more success than the current state unless we build that Office with a clear vision and objectives in mind. This thoughtful, deliberate approach will help prevent a future state in which a complicated patchwork of rules and regulations inhibit diversity and innovation.